Returns & Exchanges
At Decofurn Furniture, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange your items within 14 days of delivery provided they are in their original condition and packaging.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return process.
Prepare the Item
Carefully disassemble and repackage the furniture in its original box, ensuring all hardware, assembly instructions, and protective materials are included.
Schedule Collection
Once approved, we will coordinate a convenient time for our specialized furniture couriers to collect the item directly from your home.
Inspection and Refund
After our warehouse team inspects the returned item for quality assurance, your refund or store credit will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing